Returns & Complaints

Returns at cardcosmos

Sometimes an item just doesn't fit the way you imagined—no problem! At cardcosmos, we make returns as easy as possible.

How does the return process work?

Please send us an email to support@cardcosmos.de with your order number and the items you wish to return. We will then send you a DHL return link where you can create your return label.

• Pack the items carefully and take the package with the label to the nearest DHL branch or Packstation.
• Please keep the receipt safe until the return is complete.
• Once we receive the returned items, we will inspect them. Once everything is in order, we will process a refund using your original payment method.

Return costs

For returns, we charge a flat shipping fee, which will be deducted from the refund:

• within Germany : 4.90 €
• outside Germany : 15.99 €

Deadlines and conditions

You can return your order to us within 14 days of your return . Please ensure that the products are unused and in their original packaging.

Amazon orders

If you ordered our products through Amazon, please process the return directly through the Amazon Returns Center.

Return address (if returning independently at your own expense)

TML Trade GmbH / cardcosmos
Eckernförder Straße 9
24894 Tolk