Returns & Complaints
Don't worry – it's very easy with us.
Sometimes things don't go quite as planned: Did you accidentally order the wrong thing or change your mind later? No problem – returns are very easy at cardcosmos .
Simply fill out our return form and conveniently send the items back to us.
Should a product be damaged or something be missing, this can be resolved just as easily:
Simply fill out the complaint form, and we will take care of a replacement or refund as quickly as possible.
Frequently asked questions about returns & complaints
Here you will find all information about returns, refunds and complaints at cardcosmos – simple, fast and transparent.
How do I return an item?
First, fill out our return form and state the reason and country from which you wish to return the items.
You will then receive a link to the DHL returns portal, where you can create your shipping label.
Pack the items well and securely, attach the label to the package and send the return back to us.
Once the shipment has been received and inspected, we will refund the invoice amount as quickly as possible.
Will I incur shipping costs if I return a product?
The buyer is generally responsible for the costs of a return (e.g., in case of dissatisfaction or cancellation).
The return shipping costs are €6.19 and are paid directly by the buyer to DHL .
In the event of a complaint (e.g., for a defective or incorrectly delivered item), we will of course cover the costs of the return shipment.
How long do I have to return something?
You can return your order to us within 30 days of receiving the goods.
It is important that the items are in their original, unopened condition .
My package is damaged...
If a product arrives damaged or has a manufacturing defect, please fill out our complaint form .
We will review the case as quickly as possible and, upon receipt of your complaint, either send you a replacement or refund the amount.
When and how will I get my money back?
After receiving and inspecting your return, we usually initiate the refund within 1-2 working days .
Depending on the payment method, it may take a few days for the amount to appear in your bank account or PayPal account.
Return address (at your own expense)
TML Trade GmbH (cardcosmos)
Eckernförderstraße 9
24894 Tolk
Germany
Do you have any further questions?