Answers to your questions – quickly & clearly
Do you have questions about your order, shipping, or our TCG products? You'll quickly find the answers you need in our frequently asked questions (FAQ) .
Whether it's about the order status of your booster packs , the delivery of your individual cards or general information about payment, shipping and returns - we have collected the most important topics for you.
Our goal: to offer you the smoothest and most transparent shopping experience possible at cardcosmos . Take a look around – maybe your question has already been answered!
If your shipment is already on its way, you have received a
Receive shipping confirmation by email. In this email you will find your
individual DHL tracking number and a link via which you can
current status of your delivery. This
Shipment tracking number is also called "Tracking Number" in your
User account under "My Orders". Clicking on
This tracking number will take you directly to the DHL tracking website
where you can see the current status of your order.
To place an order, please follow these simple steps:
If you have any further questions or problems during the ordering process, please don't hesitate to contact us at info@cardcsomos.de or use our contact form . We'll be happy to help!
To place an order, it is not necessary to create a customer account. However, it is easy and convenient to create a customer account in our shop and order directly.
To get an overview of all orders placed so far, please log in to your customer account and see "Order history". There you will find an overview of all orders, including order date, order total and order status.
Unfortunately, for technical reasons, it is not possible to cancel orders after they have been placed. Our goal is to ship your package as quickly as possible, which is why every order is sent to our distribution warehouse immediately. However, if you find that the products do not meet your expectations, you can use our return policy. Please note that it is not possible to offset against other orders.
Once an order has been placed, it automatically enters the packaging process. Changes or cancellations are usually no longer possible at this point. However, should it be necessary, please contact our support team – we will check if the shipment can still be stopped.
As a rule, it is not possible to make changes to the delivery address afterwards. However, we can still make adjustments shortly after receiving the order. If an error has occurred when entering the address, please contact us immediately by email at info@cardcosmos.de . If a change is no longer possible and the specified delivery address cannot be found or the delivery is not successful, the shipment will be automatically returned to us. As soon as we have received and checked the shipment, we will send it on its way to you again.
After you have placed your order, you will receive a confirmation email. This contains an overview of the products you have ordered, as well as information about the billing and delivery address and the payment method you have chosen. As soon as your package has been shipped, you will receive a shipping confirmation including a personal tracking number.
If you have not received an order confirmation, please check your customer account. Under "My Orders" you can check whether the order has been recorded and view the current status.
You can pay securely with PayPal, Klarna, credit card, Apple Pay, Google Pay, or prepayment . All payments are processed via encrypted connections (SSL). With Klarna, you also have the option to pay by invoice or in installments.
We use state-of-the-art SSL encryption and do not store any sensitive payment information on our servers. Data privacy is our highest priority. Your data is used solely for order processing and will never be sold or shared with third parties.
The invoice for your order will be created automatically after the order process is completed. It will be sent immediately to the email address you provided.
Please also check your spam folder if the email with the invoice does not end up in your main inbox. If you still do not receive the invoice, please contact us using the contact form and we will resend it to you immediately.
We recommend that you save the invoice for your records as it contains important information about your order.
We hope you understand that payment in installments cannot be offered.
The three-digit security code is on the back of your credit card.
If you pay by credit card, your credit card account will be charged when the goods are dispatched.
Orders placed via PayPal or Klarna are automatically protected by buyer protection programs . Should a problem arise, contrary to expectations, you can contact us or the respective payment provider at any time. Our support team will resolve the issue quickly and easily.
We charge a flat shipping fee of €4.99 per order.
For orders over 150.00 € we offer free shipping.
We deliver immediately available items as quickly as possible. Information about the expected delivery date can be found on the respective product page and on the order completion page. Unless otherwise specified in the respective offer, delivery of the goods within Germany is generally within 1-3 days after the contract has been concluded (if advance payment has been agreed, after the payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
International shipping typically takes 5–10 business days , depending on the destination country and customs clearance. All packages are equipped with tracking.
We ship within the EU and to selected countries outside Europe. Shipping costs are automatically displayed at checkout.
In rare cases, DHL deliveries may experience delays due to holidays, weather, or sorting issues . You can check the status of your shipment at any time via the tracking number.
If the status does not change for several days, please contact our support team – we will then immediately start an investigation with DHL.
If your package is already on its way, we have sent you a shipping confirmation by email. This email contains your personal DHL tracking number and a link that you can use to track the shipment.
Of course, it is possible to specify a delivery address that differs from your billing address. However, it is important to note that the country for the delivery and billing addresses must always be the same.
All packages are shipped via our shipping partner DHL.
If an item we have delivered is damaged, we ask you to contact customer service using the form provided.
Yes. Every order at cardcosmos is automatically insured via DHL . Should your package or its contents arrive damaged, please report the damage directly via the DHL damage report (online or in a branch) and then send us photos of the condition before and after opening, as well as the DHL tracking number .
We'll then handle the process with DHL and arrange for a replacement or refund – naturally at no extra cost to you. Your satisfaction is our top priority, and we'll support you throughout the entire process.
Please enter the code in the free text field provided under "Voucher code". Make sure that the code is written correctly and check that all minimum requirements for the voucher are met, such as the minimum order value. Then click on "Redeem voucher". The corresponding discount will be deducted immediately from your order and displayed below the item overview. This display serves as a control.
If the discount is displayed in the overall overview, the voucher has been successfully applied and will be reflected on your invoice. Please note: If the credit is NOT displayed in the overall overview, the voucher code may not have been correctly applied to your order. There may be various reasons for this. For more information, please see the frequently asked questions under "Why can't I redeem my voucher code?".
There are several possible reasons why you may be having difficulty redeeming your discount code:
To receive a voucher code, you must register for our newsletter. Here are the steps:
If the confirmation for the newsletter is only received after your order, the voucher code can be redeemed on your next order.
We hope you understand that vouchers cannot be taken into account retrospectively. Simply use the voucher on your next order!
We offer a 30-day return policy, regardless of whether the product has already been opened and used, however, we reserve the right to make decisions on a case-by-case basis.
To obtain a return label, simply request a return using our contact form . Once you've submitted your request, we'll send you the label. Please note that return shipping costs are the responsibility of the buyer. If you have any further questions or need assistance with the return, our support team is happy to help.
You must bear the direct cost of returning the goods.
You can drop off the package with your return at a DHL branch or DHL parcel shop. DHL has a variety of locations in many cities and regions, so you should easily be able to find a suitable drop-off point near you. It is advisable to check the opening times before visiting a branch or parcel shop and make sure they accept returns.
Once the return has been successfully verified, the money is usually transferred back using the same method that the original payment was made. This means that if you paid by credit card, for example, the amount will be refunded to your credit card. If you paid by bank transfer, the refund will be made to your bank account.
The time it takes to process your return may vary depending on the company, policies and payment method. Here are some general guidelines:
It is important to note that these are general guidelines and there can always be individual differences.
Welcome to Cardcosmos! This is how you can order in our online shop:
Creating an account is optional, but it will help you track orders more easily. If you have any questions, our customer support team is happy to help
If you receive this message, it means that a customer account already exists with the email address you provided. You are welcome to continue using this account. If you have forgotten your password, you can easily reset it in the login area.
Please check your email address and password. If you have forgotten your password, click on "Forgot password"
Please follow these steps to reset your password:
There are several reasons why you may not have received an email to reset your password:
Once you are logged into your customer account, you will find the option to view and edit your address, email address, date of birth and telephone number under the menu item "View addresses".
Please contact us using the contact form.
You can often recognize counterfeit cards by their different colors, blurred edges, thinner cardstock, or glossier backs . Genuine cards have a slightly textured surface and, when held up to the light, show a fine black layer between the front and back.
At cardcosmos, all products come exclusively from official distributors . You are therefore guaranteed to receive genuine products.
If you are unsure about a card or have any questions, we are happy to help – just get in touch with us or come visit our store .
Prices depend on availability, hype, market interest, and collector value . If a set is sold out or limited edition, prices often rise on the secondary market.
We always calculate our prices transparently according to current market value and try to maintain fair conditions for all customers – even for rare or sought-after items.
Limited series, collector displays, or special editions are often produced in small runs . Demand is particularly high for Pokémon, Magic: The Gathering, Lorcana, and One Piece at release.
We always reorder as much as possible, but in some cases the quantities are severely limited by the manufacturer. Our tip: Subscribe to our newsletter or secure pre-orders early .
A preorder item is a pre-order for a product that has not yet been released . Shipping will automatically take place on the official release date . You pay at the time of purchase and thereby secure your reservation. Should the release date change, you will be informed by email.
Yes, for particularly popular products, a quantity limit per customer may be in place. This is to prevent wholesalers or resellers from buying up the entire stock. In this way, we want to ensure that as many collectors and players as possible have the opportunity to purchase products.
The CardCosmos newsletter offers you a convenient way to stay informed about news, offers and special promotions in the shop. Here are the benefits you can expect:
The newsletter is a great way to not miss any important information and to always stay up to date as a TCG enthusiast!
We are pleased that you are interested in our newsletter. You can sign up easily and free of charge:
We regret that you wish to unsubscribe from the newsletter.
At the end of every newsletter you will find an unsubscribe link. Simply click on it and you will be redirected to an unsubscribe page. There please click on the "Unsubscribe" button. Only then will your unsubscribe be complete.
We send our newsletter approximately every 2 weeks and always inform you first about new offers and promotions.
If you do not receive the newsletter, please first check your spam or junk mail folder. Some email providers also have special folders for advertising emails. Please check this folder as well. If you cannot find the newsletter there, please contact our customer service using the contact form . In rare cases, there may also be system-related reasons, such as:
Yes, you can sell your trading cards directly to us through our "cardcosmos Buyback" program . We check the condition and market value and pay you quickly and transparently.
You can find information about the process on our dedicated purchasing page.
Through our "cardcosmos Buyback" program , you can easily sell or exchange your cards. Simply send us a list or photos of your cards, and we will evaluate them based on their condition and current market value.
After the review, you can choose between shop credit or direct payment . Shipping is insured, and you'll receive a fair and transparent evaluation.
We also accept exchange requests – ideal if you're looking for specific cards or changing your collecting area.
We store all new products in a climate-controlled warehouse , protected from direct sunlight and high humidity. This is especially important for collectors, as cards can be damaged by moisture, extreme temperature fluctuations, or sunlight (e.g., discoloration, warping). If you store cards at home, we recommend sturdy boxes, sleeves, and a controlled environment.
To keep your trading cards in good condition for the long term, you should store them in a dry, dark place at a stable temperature . Ideally, this should be a room with a constant temperature between 18 and 22 °C and low humidity.
Use soft sleeves , toploaders , or magnetic cases , and store valuable cards in deck boxes or albums . Ensure that the cards are not exposed to direct sunlight, as UV light can cause fading.
At cardcosmos you will find suitable accessories from brands such as Ultra PRO, Gamegenic and Dragon Shield , which offer optimal protection.
Price increases often result from limited print runs, high demand, collector hype, or speculation . When a set is very popular or has a strong gameplay meta, the secondary market quickly snaps it up. For you as a buyer, this means: the earlier you pre-order or order, the better your chances of getting a fair price. At cardcosmos, we strive to offer fair prices and provide transparent information about price developments.
We carry both German and English versions of some products in our range. Certain collections or import editions may also include Japanese versions. The product description always provides information about the version, language, and edition. If you prefer a specific version, you can indicate this in the comments or contact support.
You can recognize a genuinely sealed box by its intact foil seal , correct manufacturer's logo, clean fold, and unaltered barcode label. Tampering can cause the foil to be under tension, seals to be missing, or the box to be damaged. If in doubt, you can send us photos – we're happy to advise you before you buy.
The value of a trading card depends on several factors: edition, rarity, condition, language, playability, and market trend . To get an initial estimate, you can use online platforms like eBay (sold items) .
The condition is important: cards in "Mint" or "Near Mint" fetch significantly higher prices than lightly played copies.
If you are unsure, you can always send us photos or lists of your cards at cardcosmos – we will be happy to help you with the assessment or purchase.
Sets containing popular Pokémon, iconic characters, or exclusive illustrations are particularly in demand – for example, collector favorites like Pokémon 151 , Lorcana: Whispers from the Deep , or One Piece OP13 .
Price increases usually result from limited production quantities, high collector demand, or powerful cards used in tournaments.
At cardcosmos, we closely monitor these trends and inform you in our newsletter and on social media as soon as new sets are released or restocks are available.
Generally, it's worth buying as early as possible, either through pre-orders or at release , as prices are often lowest shortly after the start of sales. Once a set is sold out or limited, market prices usually rise quickly.
If you are collecting to invest long-term , first editions, collector's boxes, or sets with iconic Pokémon are particularly interesting.
Waiting is rarely worthwhile – usually only with very large series that have multiple reprint waves. At cardcosmos, we clearly indicate whether products are limited edition or regular issue.
When buying online, pay attention to official retailer information, complete product images, clear legal notice details, and customer reviews . Reputable shops deliver original goods in sealed packaging and with trackable shipping.
You should be suspicious if prices are significantly below market value or product photos appear unprofessional.
At cardcosmos you receive only original products from licensed distributors – tested, securely packaged and guaranteed genuine.
The easiest way is our newsletter , through which you will first receive all the important information about new sets, pre-orders and restocks.
We also regularly post news on Instagram, TikTok and Discord – there you'll also get exclusive insights, discount offers and release dates.
If you don't want to miss any updates, activate the product alert directly on the product page. This way you will be automatically notified as soon as your desired product is back in stock.
You can contact customer service via the provided contact form .
Your enquiries via the contact form will be processed within 1-2 working days at the latest. Please note that enquiries are not processed on weekends and public holidays. If there is an increased volume of enquiries, for example after public holidays or for more complex issues, there may be delays. Our primary goal is to handle your concerns competently, correctly and individually. We ask for your understanding if it takes a little longer.
Your feedback and suggestions for improvement are always valuable to us. Feel free to send them to us via our contact form .
Do you have any further questions?
